Terms of Service

TERMS OF SERVICE – SCOORTY

Effective Date: 10th November 2026

Welcome to SCOORTY! These Terms of Service ("Terms") govern your access to and use of our website, www.scoorty.in, and any purchases made through our online store.

SCOORTY ("we", "our", or "us") operates an online fashion store offering thoughtfully curated Kurtis and women's ethnic wear.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website or making a purchase.

If you do not agree with these Terms, please refrain from using our website.

1. ACCOUNT TERMS

To access certain features of our website or place an order, you may be required to provide personal information, including your name, email address, mobile number, billing address, and shipping address.

By using our website, you agree that:

  • You will provide accurate, complete, and up-to-date information.

  • You are legally eligible to enter into a binding agreement under applicable Indian law.

  • You will maintain the confidentiality of your account credentials, where applicable.

  • You are responsible for activities carried out through your account.

  • You will promptly notify us if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts that contain false information, are involved in fraudulent activities, or violate these Terms, subject to applicable law.

2. PRICING AND PAYMENT

All product prices displayed on our website are listed in Indian Rupees (INR), unless otherwise specified.

Our pricing and payment conditions are as follows:

  • Prices are subject to change without prior notice. However, changes will not affect orders that have already been accepted, except where correction is necessary due to an obvious pricing error or applicable law.

  • Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout before you confirm your purchase.

  • We accept payment through the payment methods made available at checkout, which may include UPI, debit cards, credit cards, net banking, digital wallets, and Cash on Delivery (COD), where available.

  • All online payments are processed through authorized third-party payment gateways.

  • Orders paid through online payment methods will be processed after successful payment confirmation.

  • For COD orders, payment must be made to the authorized delivery partner at the time of delivery.

In the event of an incorrect price, technical error, or payment discrepancy, we reserve the right to contact you to clarify the issue before processing the order.

If an order is cancelled due to a pricing or payment error after payment has been received, the amount paid will be refunded through the appropriate payment method, subject to applicable law.

3. PRODUCT DESCRIPTIONS AND ACCURACY

At SCOORTY, we make every reasonable effort to ensure that product descriptions, photographs, colors, sizes, fabric details, and other product information displayed on our website are accurate and up to date.

However, please note:

  • Actual product colors may vary slightly depending on your device screen, display settings, and lighting conditions.

  • Minor variations in fabric texture, print placement, embroidery, or finishing may occur between individual pieces.

  • Product measurements and size charts are provided as a guide and may have minor manufacturing variations.

  • Product availability, designs, and collections may change from time to time.

We do not guarantee that every product image will appear exactly identical to the physical product on every screen or device.

If a product received is materially different from its description, defective, damaged, or incorrect, please contact us so that we can assist you in accordance with our Returns and Refund Policy and applicable consumer protection laws.

4. ORDER PLACEMENT AND ACCEPTANCE

Placing an order on our website constitutes an offer by you to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an automated order confirmation by email, SMS, or other available communication channels.

Please note that an automated confirmation does not necessarily mean that your order has been finally accepted.

An order will generally be considered accepted once we have verified the order details and confirmed it for processing or dispatch.

We reserve the right to cancel or decline an order in circumstances such as:

  • Product unavailability or inventory discrepancies.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorized transactions.

  • Payment failure or payment verification issues.

  • Technical errors affecting product listings or pricing.

  • Delivery restrictions or other genuine operational reasons.

If we cancel an order after receiving payment, we will initiate a refund of the amount paid through the original payment method or another mutually agreed method, as applicable.

We will make reasonable efforts to inform you of any order cancellation or issue.

You may request an order cancellation by contacting us at contact@scoorty.in. Cancellation requests can only be accommodated before the order enters the dispatch or fulfilment process, subject to applicable law.

5. SHIPPING AND DELIVERY

SCOORTY aims to deliver your purchases safely and within the estimated delivery period displayed during checkout or communicated after order confirmation.

Our shipping and delivery conditions include:

a. Order Processing

Orders are generally processed within 1–3 BUSINESS DAYS after successful payment confirmation or COD order verification.

b. Delivery Timeline

Estimated delivery timelines are approximately 7-10 BUSINESS DAYS, depending on the delivery location, courier availability, and other logistical factors.

Delivery estimates are indicative and may vary due to circumstances beyond our reasonable control.

c. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

We may offer free shipping on selected products, promotional campaigns, or orders above certain amount , subject to the applicable offer conditions.

d. Tracking Information

Where available, tracking details will be shared with customers through email, SMS, or other communication channels once the order has been dispatched.

e. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details and a reachable mobile number.

SCOORTY cannot guarantee successful delivery if incorrect or incomplete information is provided. However, we will make reasonable efforts to assist with delivery-related issues.

f. Delivery Delays

Unexpected circumstances, including weather conditions, transportation disruptions, public holidays, strikes, natural disasters, or courier-related issues, may cause delivery delays.

We will make reasonable efforts to communicate significant delays and assist customers in resolving delivery issues.

Nothing in this section limits your rights where a failure or delay in delivery gives rise to a remedy under applicable law.

6. RETURNS, EXCHANGES, CANCELLATIONS AND REFUNDS

We want every SCOORTY customer to be satisfied with their purchase.

Our return, exchange, cancellation, and refund conditions are explained in our separate Returns and Refund Policy, available on our website.

The following general conditions apply:

  • Customers may request a return or exchange within 3 Days from the date of delivery, subject to the applicable policy.

  • Products must generally be unused, unworn, unwashed, and returned with their original tags, packaging, and accessories.

  • Customers should provide their order number and relevant photographs or videos where required to help us assess a return or damage claim.

  • Refunds for eligible returns will be processed within 7-10 BUSINESS DAYS after approval and completion of the required return verification.

  • Refunds will generally be issued through the original payment method, wherever possible.

  • Shipping or return charges, where applicable, will be communicated in accordance with our Returns and Refund Policy.

Important: Products that are defective, damaged, incorrect, deficient, spurious, or materially different from their advertised description will be handled in accordance with applicable consumer protection laws.

Nothing in our Returns and Refund Policy or these Terms is intended to exclude or restrict any mandatory consumer rights or remedies available under Indian law.

For return or refund assistance, contact contact@scoorty.in.

7. PROHIBITED USES

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for any fraudulent, illegal, or unauthorized purpose.

  • Provide false, misleading, or inaccurate personal or payment information.

  • Attempt to interfere with, damage, or disrupt the website, its servers, or associated systems.

  • Introduce viruses, malware, malicious code, or other harmful technologies.

  • Attempt to gain unauthorized access to customer accounts or restricted website areas.

  • Copy, reproduce, distribute, or commercially exploit website content, photographs, logos, product descriptions, or designs without our prior written permission.

  • Use automated tools, bots, or scraping technologies to collect website data without authorization.

  • Harass, threaten, abuse, or impersonate other customers, employees, or representatives of SCOORTY.

  • Engage in fraudulent order placement, payment manipulation, or misuse of promotional offers.

We reserve the right to investigate suspected violations and take appropriate action, including restricting website access, suspending accounts, or reporting unlawful activities to the relevant authorities where necessary.

8. INTELLECTUAL PROPERTY RIGHTS

All content displayed on www.scoorty.in, including but not limited to:

  • Brand name and logo.

  • Product photographs and images.

  • Graphics and illustrations.

  • Website layout and design.

  • Product descriptions and written content.

  • Marketing materials and promotional designs.

is owned by SCOORTY or used with appropriate permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without obtaining prior written consent from the rightful owner.

Unauthorised use of our intellectual property may result in appropriate legal action.

9. THIRD-PARTY SERVICES AND LINKS

Our website may use or provide access to third-party services, including payment gateways, courier services, analytics tools, and external websites.

These services are operated independently and may be subject to their own terms and privacy policies.

SCOORTY is not responsible for the independent practices, content, or availability of third-party websites and services.

Your use of such services may be governed by their respective terms and conditions.

10. LIMITATION OF LIABILITY

SCOORTY will make reasonable efforts to maintain accurate product information, secure transactions, and reliable website functionality.

However, to the extent permitted by applicable law:

  • We shall not be responsible for temporary website interruptions caused by maintenance, technical failures, or circumstances beyond our reasonable control.

  • We shall not be liable for losses arising from incorrect customer-provided information or unauthorised use of customer account credentials where such loss is not attributable to our breach of applicable obligations.

  • We shall not be responsible for independent acts or omissions of third-party service providers beyond our reasonable control, without prejudice to any liability imposed on us by applicable law.

  • We shall not be liable for indirect or consequential losses to the extent such exclusion is legally permissible.

Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, gross negligence where applicable, or any liability that cannot legally be excluded or limited.

Nothing in this section shall restrict your statutory rights as a consumer, including rights relating to defective products, misleading representations, unfair trade practices, or deficiencies in service.

11. INDEMNIFICATION

You agree to indemnify SCOORTY, its owners, employees, and authorised representatives against reasonable losses, claims, liabilities, and expenses arising directly from your unlawful use of the website, intentional misuse of our services, or material violation of these Terms.

This provision shall apply only to the extent permitted by applicable law and shall not affect any non-excludable consumer rights.

12. FORCE MAJEURE

SCOORTY shall not be held responsible for delays or failures in performing its obligations where such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, government restrictions, strikes, civil disturbances, transportation disruptions, or major technical and communication failures.

We will make reasonable efforts to minimise the impact of such circumstances and resume normal operations as soon as reasonably possible.

This provision does not remove any refund or other obligations that may arise under applicable law.

13. CHANGES TO THESE TERMS

We reserve the right to update, modify, or revise these Terms from time to time to reflect changes in our business operations, website functionality, services, or applicable laws.

The latest version will always be published on this page with the updated effective date.

Your continued use of our website after revised Terms are published will constitute acceptance of the revised Terms to the extent permitted by applicable law.

For purchases already accepted, any material change will not retrospectively remove rights or obligations applicable to those purchases.

14. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or purchases made through SCOORTY shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India, subject to applicable law.

Nothing in this clause shall prevent consumers from approaching the appropriate Consumer Disputes Redressal Commission or other competent authority having jurisdiction under applicable Indian law.

15. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints regarding these Terms, our products, or your shopping experience, please contact us.

Brand Name: SCOORTY

Legal Business Name: SCOORTY

Website: https://www.scoorty.in

Email Address: contact@scoorty.in

Business Address: 1A, 18/4, Sahapur Colony, New Alipore, Kolkata – 700053, West Bengal, India.

Grievance Officer: Sree Bhatta

Grievance department Phone no reachable through whatsapp only : +91-7506031919

Grievance Email: contact@scoorty.in

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.

For order-related enquiries, please mention your order number in your communication to help us assist you more efficiently.

THANK YOU FOR SHOPPING WITH SCOORTY!

We appreciate your trust and support. Our goal is to make your online shopping experience convenient, reliable, and enjoyable.

With love,

Team SCOORTY
www.scoorty.in