Shipping Policy

SHIPPING POLICY – SCOORTY

Effective Date: 10th November 2026

At SCOORTY, we want your shopping experience to be smooth and enjoyable, right from placing your order to receiving your favourite outfits at your doorstep.

We carefully process and dispatch every order to ensure that your products reach you safely and on time. This Shipping Policy explains our order processing procedures, shipping methods, delivery timelines, charges, and how you can track your order.

1. SHIPPING METHODS AVAILABLE

We currently offer shipping services across eligible locations in India through trusted third-party courier and logistics partners.

Depending on your delivery location and service availability, your order may be shipped through:

Standard Shipping: Our regular delivery service for orders placed through www.scoorty.in.
Express Shipping: Faster delivery options, where available, subject to additional charges.
Cash on Delivery (COD): Available at selected PIN codes, subject to courier and payment service availability.

The shipping method available for your order will be displayed during checkout or communicated during order confirmation.

We reserve the right to select an appropriate courier partner based on delivery location, service availability, and operational requirements.

2. ORDER PROCESSING TIME

Once you place an order, our team begins processing it to prepare it for dispatch.

Order Processing Time: Orders are generally processed within 1–3 BUSINESS DAYS after successful payment confirmation or COD order verification.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
Orders may require additional processing time during festive seasons, promotional campaigns, or periods of unusually high order volumes.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking information, where available.

Please note that order processing time is separate from the estimated shipping and delivery time.

3. SHIPPING AND DELIVERY TIMEFRAMES

We aim to deliver your purchases within the estimated timeframes below:

Standard Delivery

Within major metropolitan cities: 5-7 BUSINESS DAYS
Other locations across India: 7-14 BUSINESS DAYS
Remote and non-serviceable locations: Delivery may take additional time, subject to courier availability.

Express Delivery

Estimated delivery: 3-5 BUSINESS DAYS
Available only in selected locations, subject to availability at checkout.

The estimated delivery period begins after your order has been processed and dispatched, not from the date of purchase.

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other logistical circumstances.

4. SHIPPING COSTS

Shipping charges are calculated based on factors such as delivery location, order value, package weight, and the shipping method selected.

Any applicable shipping charges or additional fees will be clearly displayed during checkout before you complete your purchase.

Promotional free-shipping offers may be available from time to time and will be subject to the specific terms of each offer.

5. ORDER TRACKING

We understand that you look forward to receiving your SCOORTY order!

Once your order has been dispatched:

We will share your tracking details through email, SMS, or WhatsApp, where available.
You can use the tracking number or tracking link provided to check your shipment status.
Tracking updates may take some time to appear after the courier partner collects your package.
Delivery updates will depend on the tracking services provided by the respective courier company.

If you have not received your tracking details within 72 hrs after dispatch, please contact us at contact@scoorty.in.

Our team will be happy to assist you.

6. DELIVERY ISSUES AND DELAYS

While we make every effort to deliver your orders within the estimated timeframe, unexpected circumstances may occasionally cause delays.

These may include:

Adverse weather conditions or natural disasters.
Transportation or courier service disruptions.
Public holidays or regional restrictions.
Incorrect or incomplete delivery addresses.
Customer unavailability at the time of delivery.
High order volumes during festive seasons or promotional events.
Other circumstances beyond our reasonable control.

a. Delayed Deliveries

If your order is delayed beyond the estimated delivery period, please contact us with your order number. We will coordinate with the courier partner and provide you with the latest available information.

b. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information, including the correct address, PIN code, and reachable mobile number.

Please contact us immediately if you notice an error in your shipping details. Address changes may not be possible once an order has been dispatched.

c. Failed Delivery Attempts

If a courier partner is unable to deliver your order because the recipient is unavailable or the address is inaccessible, additional delivery attempts may be made according to the courier partner's policies.

d. Lost or Damaged Shipments

If your package appears to be lost, tampered with, or damaged during transit, please notify us as soon as possible at contact@scoorty.in.

Where possible, retain the original packaging and provide photographs or an unboxing video to help us investigate the issue.

We will coordinate with the courier partner and assist you with an appropriate resolution in accordance with applicable law.

e. Incorrect or Missing Products

If you receive an incorrect product or find an item missing from your package, please contact us within [REPORTING PERIOD] of delivery with your order details and supporting photographs or videos.

We will review your concern and assist you with a suitable resolution under our Returns and Refund Policy.

7. INTERNATIONAL SHIPPING

Currently, SCOORTY primarily serves customers within India.

International Shipping Availability: NOT CURRENTLY AVAILABLE

If at all international shipping is offered in the future, the following conditions may apply:

International delivery charges will be calculated based on the destination country, package weight, and courier service.
Estimated delivery timelines will depend on customs clearance and international logistics.
Customers may be responsible for applicable customs duties, import taxes, and other charges imposed by the destination country.
International shipments may be subject to additional documentation and customs procedures.
Delivery restrictions may apply to certain countries or locations.

International shipping availability and applicable charges will be communicated before the order is confirmed.

8. ORDER CANCELLATION AND SHIPPING CHANGES

If you wish to cancel your order or change your delivery address, please contact us as soon as possible at contact@scoorty.in.

Cancellation or address-change requests may be accommodated before the order enters the dispatch or fulfillment process.

Once an order has been dispatched, cancellation or address modification may no longer be possible.

Any eligible cancellation or refund will be handled in accordance with our Terms of Service and Returns and Refund Policy.

Nothing in this section limits any cancellation or refund rights available under applicable law.

9. CONTACT INFORMATION

For shipping-related questions, delivery updates, or assistance with your order, please contact our customer support team.

Brand Name: SCOORTY

Website: https://www.scoorty.in

Email: contact@scoorty.in

Business Address: 1A, 18/4, Sahapur Colony, New Alipore, Kolkata – 700053, West Bengal, India.

Customer Support / WhatsApp: +91-7506031919

Support Availability: Monday To Saturday 7 to 11 pm

Please include your order number in all shipping-related enquiries so that we can assist you more efficiently.

THANK YOU FOR SHOPPING WITH SCOORTY!

We appreciate your trust in us. Every order matters, and we're committed to making sure your favourite styles reach you safely and conveniently.

Happy Shopping!

Team SCOORTY
www.scoorty.in