Return and refund Policy

RETURN AND REFUND POLICY – SCOORTY

Effective Date: 10th November 2026

At SCOORTY, your satisfaction matters to us. We want you to feel confident and happy with every purchase you make.

We understand that sometimes a product may not meet your expectations, or you may need a different size or style. That's why we aim to make our return, exchange, and refund process as simple, transparent, and convenient as possible.

Please read our Return and Refund Policy carefully to understand the conditions and procedures for requesting a return, exchange, or refund.

1. RETURN ELIGIBILITY

At SCOORTY, we accept eligible return requests provided the following conditions are met:

  • The return request is submitted within 3 DAYS from the date of delivery.

  • The product is unused, unworn, unwashed, and in its original condition.

  • Original product tags, labels, packaging, and accessories, wherever applicable, are intact.

  • The product has not been altered, damaged, or subjected to improper handling after delivery.

  • The customer provides the original order number or other valid proof of purchase.

All returned products will be subject to inspection before a return, exchange, or refund is approved.

Important: Products that are defective, damaged during delivery, incorrect, or materially different from their advertised description will be handled separately and in accordance with applicable consumer protection laws.

2. RETURN TIMEFRAME

Customers must submit their return or exchange requests within 3 DAYS OF DELIVERY.

To initiate a return:

  1. Contact us at contact@scoorty.in or through WhatsApp at +91-7506031919.

  2. Mention your order number and the product you wish to return.

  3. Briefly explain the reason for the return.

  4. Share photographs or videos of the product, if requested, to help us assess your request.

  5. Our customer support team will review your request and communicate the next steps.

Please wait for confirmation and return instructions from our team before sending any product back.

Return requests submitted after the specified period may not qualify under our standard return policy, except where a remedy is required under applicable law.

3. REFUND PROCESS AND TIMING

Once your return request has been approved and the returned product has been received and inspected, we will initiate the applicable refund.

Refund Processing Time: 7–10 BUSINESS DAYS after return approval and completion of the required verification process.

Refunds will generally be processed as follows:

  • Online Payments: Refunds will be initiated through the original payment method wherever possible.

  • UPI Payments: Refunds will generally be credited to the original UPI-linked account or another verified payment method.

  • Debit/Credit Cards: Refunds will be processed through the original payment gateway and credited according to the bank's processing timelines.

  • Cash on Delivery (COD): Eligible refunds will be processed through a verified bank account or UPI payment method provided by the customer.

Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

If you have not received your refund after the stated processing period, please contact us with your order number and refund reference, if available.

Please note: Any refund will include the amounts required to be refunded under applicable law. Original shipping charges and other fees, if any, will be handled in accordance with the reason for return and applicable consumer protection requirements.

4. EXCHANGE POLICY

We understand that finding the right size and style is important.

SCOORTY offers exchanges for eligible products, subject to stock availability and the following conditions:

  • Exchange requests must be submitted within 3 DAYS of delivery.

  • Products must be unused, unworn, unwashed, and returned with original tags and packaging.

  • Exchanges are subject to the availability of the requested size, colour, or design.

  • Customers must obtain approval from our customer support team before returning a product.

  • If the requested replacement is unavailable, we may offer an alternative product or an eligible refund, as agreed with the customer and subject to applicable law.

For size-related exchanges, please mention your preferred replacement size when contacting our support team.

Any additional amount payable due to a price difference will be communicated before the exchange is confirmed.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take product quality and order accuracy seriously.

If you receive a product that is:

  • Damaged during shipping.

  • Defective or has a manufacturing fault.

  • Different from the product you ordered.

  • Missing important components or accessories.

  • Materially different from its advertised description.

Please contact us within 3 DAYS OF DELIVERY, where reasonably possible, so that we can investigate and resolve the issue promptly.

To help us assess your complaint, please provide:

  1. Your order number.

  2. A brief description of the issue.

  3. Clear photographs or videos showing the problem.

  4. Photographs of the original packaging, where relevant.

Our team will review your complaint and may coordinate with the courier partner or conduct a product inspection.

Depending on the circumstances, an appropriate resolution may include:

  • Replacement of the product.

  • Exchange for another available product.

  • A full or appropriate partial refund, where applicable.

  • Another suitable remedy in accordance with applicable law.

SCOORTY will not charge customers return shipping costs for verified defective, damaged, or incorrectly supplied products.

We will make reasonable efforts to resolve such issues as quickly and conveniently as possible.

The reporting timeframe above is intended to help us investigate issues promptly and does not remove any statutory consumer rights.

6. NON-RETURNABLE ITEMS

For hygiene, product-condition, and quality-control reasons, certain products may not qualify for standard change-of-mind returns.

These may include:

  • Products that have been worn, washed, used, or altered after delivery.

  • Products returned without original tags or packaging, where these are essential to establishing their condition.

  • Products damaged due to improper use or handling by the customer.

  • Products showing stains, perfume, makeup, or other signs of use.

  • Products specifically identified as non-returnable on their product page before purchase, where permitted by law.

Important: This exclusion does not apply to products that are defective, damaged, incorrect, spurious, deficient, or materially different from their advertised description. Such products will be addressed in accordance with applicable consumer protection laws.

7. RETURN SHIPPING COSTS

We aim to keep the return process fair and transparent.

Our return shipping arrangements are as follows:

a. Customer-Requested Returns

For eligible returns due to a change of mind, personal preference, or size selection:

  • Return shipping charges as same the delivery charge incurred

  • Reverse pickup availability: [AVAILABLE / NOT AVAILABLE].

  • If reverse pickup is unavailable, customers may be required to arrange return shipping using a reliable courier service, subject to our approval.

b. Damaged, Defective or Incorrect Products

If a product is verified to be damaged, defective, or incorrectly delivered due to an issue attributable to SCOORTY, we will bear the applicable return shipping costs.

Customers will not be required to pay return shipping charges for verified issues of this nature.

c. Exchange Shipping Charges

Exchange shipping charges, if applicable, will be communicated to the customer before the exchange is processed.

Any charges will be applied fairly and in accordance with applicable law.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at contact@scoorty.in.

  • Cancellation requests may be accommodated before the order enters the dispatch or fulfillment process.

  • Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process.

  • If an eligible prepaid order is cancelled, the applicable refund will be initiated through the original payment method wherever possible.

  • For Cash on Delivery orders, no payment refund is required if the order has not been paid for.

Nothing in this section limits any cancellation or refund rights available under applicable law.

9. REFUND EXCEPTIONS AND IMPORTANT NOTES

To ensure a smooth and fair experience for all customers, please keep the following points in mind:

  • Products must be returned in accordance with the eligibility conditions outlined in this policy.

  • We reserve the right to inspect returned products before approving standard change-of-mind returns.

  • Refunds cannot be issued for products that do not qualify for a standard return, except where required under applicable law.

  • Customers should not send products to our business address without first receiving return instructions.

  • Promotional discounts, coupon codes, and special offers may affect the refund calculation, subject to the offer conditions and applicable law.

We aim to communicate the status of every return or refund request clearly and keep customers informed throughout the process.

10. CONTACT INFORMATION

If you have any questions or need assistance with a return, exchange, or refund, our customer support team will be happy to help.

Brand Name: SCOORTY

Website: https://www.scoorty.in

Email Address: contact@scoorty.in

Customer Support / WhatsApp: +91-7506031919

Business Address: 1A, 18/4, Sahapur Colony, New Alipore, Kolkata – 700053, West Bengal, India.

Support Availability: Monday to Saturday, 7 PM – 11 PM.

For faster assistance, please include your order number and registered mobile number in your communication.

OUR PROMISE TO YOU

At SCOORTY, we believe that a great shopping experience doesn't end when your order is delivered. Your trust and satisfaction matter to us at every step.

We are committed to treating every return, exchange, and refund request with fairness, transparency, and care.

Thank you for choosing SCOORTY.

With love,

Team SCOORTY
www.scoorty.in