Privacy Policy

PRIVACY POLICY – SCOORTY

Effective Date: 10th November 2026

At SCOORTY ("we", "our", or "us"), accessible through www.scoorty.in, we value your privacy and are committed to protecting your personal information. We understand the importance of trust when shopping online, and we take reasonable steps to ensure that your personal information is collected, used, and stored responsibly.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your personal information when you visit our website, browse our products, place an order, or interact with us.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, interact with us, or make a purchase, we may collect the following categories of information:

a. Personal Information

When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • PIN code, city, state, and country

  • Order details and purchase history

  • Any information you voluntarily provide when contacting our customer support team

b. Payment Information

When you make a purchase, payment-related information may be processed through secure third-party payment gateways.

We do not intend to store complete debit card, credit card, banking, or other sensitive payment credentials on our own servers. Such information is handled by the relevant payment service provider in accordance with its security and privacy practices.

c. Technical and Device Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website browsing activity

  • Pages visited and time spent on our website

  • Referring website or source

d. Communication Information

If you contact us through email, telephone, contact forms, or other communication channels, we may retain relevant communication records to respond to your enquiries and improve our customer service.

2. HOW WE USE YOUR INFORMATION

We collect and process personal information for legitimate business purposes, including:

  • Order Processing: To confirm, process, pack, ship, and deliver your purchases.

  • Customer Support: To respond to your questions, complaints, returns, exchanges, and refund requests.

  • Order Communication: To send order confirmations, payment updates, shipping notifications, and delivery information.

  • Personalised Shopping: To improve your shopping experience and recommend products that may interest you.

  • Marketing and Promotions: To share new collections, special offers, discounts, and promotional updates, where you have provided the required permission.

  • Website Improvement: To understand customer preferences, analyse website traffic, and improve our products, services, and website functionality.

  • Security and Fraud Prevention: To identify suspicious activities, prevent fraudulent transactions, and protect our customers and business.

  • Legal Compliance: To meet applicable legal, regulatory, accounting, and tax obligations.

We will not use your personal information for purposes that are incompatible with the purposes explained in this policy without obtaining the necessary permission or otherwise having a lawful basis to do so.

3. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to improve your browsing and shopping experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies for the following purposes:

  • Essential Cookies: To enable basic website functionality, shopping cart operations, checkout, and secure browsing.

  • Performance Cookies: To understand how visitors use our website and identify areas for improvement.

  • Functional Cookies: To remember certain preferences and provide a more convenient browsing experience.

  • Advertising Cookies: To help deliver relevant advertisements and measure the effectiveness of marketing campaigns, where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. SHARING YOUR INFORMATION WITH THIRD PARTIES

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted third-party service providers when necessary to operate our business and fulfil your orders.

These may include:

a. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to display products, manage orders, and process customer transactions. Your information may be stored and processed through Shopify's infrastructure and services.

b. Payment Service Providers

We may share relevant payment and transaction information with secure payment gateways to process payments, refunds, and related financial transactions.

c. Shipping and Delivery Partners

We share necessary customer details, such as your name, phone number, and delivery address, with courier companies and logistics providers to ensure successful order delivery.

d. Marketing and Analytics Services

We may use third-party tools to understand website performance, analyse customer behaviour, and manage advertising or promotional campaigns.

e. Legal and Regulatory Authorities

We may disclose personal information where required by law, court order, government authority, or to protect our legal rights and prevent fraud or other unlawful activities.

Third-party service providers are expected to handle personal information responsibly and in accordance with their applicable privacy and security obligations.

Some service providers may process information outside India. Where this occurs, we will take steps required under applicable Indian laws.

5. DATA SECURITY

At SCOORTY, protecting your personal information is an important responsibility.

We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.

These measures may include:

  • Secure website connections and encryption where supported.

  • Restricted access to customer information.

  • Use of trusted payment processing services.

  • Appropriate account and password protection.

  • Monitoring and preventive measures against suspicious activities.

Although we take reasonable precautions to protect your information, no online platform or electronic storage system can guarantee absolute security.

In the event of a personal data breach, we will take appropriate steps to investigate, mitigate, and respond to the incident, including providing notifications where required by applicable law.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information to:

  • Complete and maintain transaction records.

  • Handle returns, refunds, exchanges, and customer complaints.

  • Comply with accounting, taxation, and other legal requirements.

  • Resolve disputes and enforce our legal agreements.

  • Prevent fraud and protect our business interests.

When personal information is no longer required, we will take reasonable steps to delete it or ensure that it is no longer identifiable, subject to applicable legal retention requirements.

7. YOUR PRIVACY RIGHTS

We respect your right to understand and exercise control over your personal information.

Subject to applicable laws, you may have the right to:

  • Access Information: Request information about the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of your personal information where it is no longer required or where deletion is permitted by law.

  • Withdraw Consent: Withdraw previously provided consent for certain data processing activities.

  • Marketing Preferences: Opt out of promotional emails or marketing communications at any time.

  • Raise Complaints: Contact us regarding concerns about how your personal information is being collected or used.

To exercise your rights, please contact us at [EMAIL ADDRESS].

We may need to verify your identity before processing certain requests to protect your personal information. We will respond to legitimate requests within the timelines prescribed by applicable law.

Please note that withdrawing consent or requesting deletion may affect our ability to provide certain services or complete pending transactions. We may also retain information where required by law.

8. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, applications, or services.

These external platforms operate independently and have their own privacy policies and terms of service.

SCOORTY is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

9. CHILDREN'S PRIVACY

Our website and products are primarily intended for adult customers.

We do not knowingly collect personal information directly from children in circumstances where parental or guardian consent is required under applicable law.

If we become aware that personal information has been collected in violation of applicable children's privacy requirements, we will take appropriate steps to address the matter.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, third-party services, or applicable laws and regulations.

Any updates will be published on this page along with the revised effective date.

We encourage customers to review this page periodically to stay informed about how we protect their personal information.

11. CONTACT INFORMATION AND GRIEVANCE REDRESSAL

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

Business Name: [LEGAL BUSINESS NAME / STORE NAME]

Brand Name: SCOORTY

Website: https://www.scoorty.in

Email Address: contact@scoorty.in

Business Address: 1A , 18/4 , Sahapur colony , new alipore , Kolkata -700053

Grievance Officer: team scoorty

Grievance Officer Email: contact@scoorty.in

We are committed to addressing customer concerns in a fair and timely manner. Consumer grievances will be acknowledged and addressed within the timelines prescribed under applicable laws.

For privacy-related requests, please mention "Privacy Request – SCOORTY" in your email subject line so that we can direct your enquiry to the appropriate team.

12. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in [KOLKATA, WEST BENGAL, INDIA], subject to applicable law.

Thank you for trusting SCOORTY.

Your privacy matters to us, and we are committed to making your shopping experience safe, secure, and enjoyable.

Team SCOORTY